Shipping policy
Shipping Policy
At Black Gold, we are committed to delivering your orders safely, efficiently, and on time. Please review our shipping policy below to understand how and when your order will be delivered.
Order Processing Time
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All orders are processed within 1–2 business days after order confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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Once your order is shipped, you will receive a confirmation message with tracking details.
Shipping Time
Estimated delivery times may vary depending on your location:
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Domestic Shipping: 3–7 business days
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Remote Areas: 5–10 business days
Please note that delivery times are estimates and may be affected by weather conditions, courier delays, or unforeseen circumstances.
Shipping Charges
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Shipping charges (if applicable) are calculated at checkout and displayed before payment.
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We may offer free shipping on selected products, promotions, or minimum order values.
Order Tracking
Once your order has been dispatched, tracking information will be shared via email or SMS. You can use this information to monitor your shipment until delivery.
Delivery Information
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Please ensure that your shipping address, phone number, and other details are accurate at checkout.
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Black Gold is not responsible for delays or failed deliveries due to incorrect or incomplete address details provided by the customer.
Delays & Exceptions
While we strive to deliver all orders on time, delays may occur due to factors beyond our control such as courier issues, natural conditions, or high-demand periods. We appreciate your patience in such cases.
Damaged or Missing Packages
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos and order details. Our support team will assist you promptly.
Contact Us
For any shipping-related questions or concerns, please contact us at:
📧 info.blackgoldminerals@gmail.com